CUSTOMER CARE

General and Customer Service Inquiries

Please contact us via email: info@mikajaymes.com or via phone: 1-877-351-2776. We will respond to your request during normal business hours: 9 AM - 5 PM Pacific Time.

Below is a list of frequently asked questions.

Ordering

What if I need to add, change, or cancel an existing order?

We are unable to modify orders once they have been placed. Please place a separate order for the correct items you wish to purchase. To cancel your original order, please contact us.

How can I most quickly receive information on new products?

You can stay updated with our latest releases by signing up for our email newsletter or by following us on social media. 

Shipping

How much does shipping cost?

All U.S. orders ship via USPS 2-Day service for FREE!

International orders have a $25 flat rate shipping fee and typically take 7 to 14 days to arrive.

 

I am placing an international order. Does the shipping cost include the customs, duties and/or taxes?

Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (ddu), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately, these fees are beyond our control, and we are unable to cover them for our customers.   

 

When will my order ship?

We hand sew every garment in our Downtown L.A. Studio, therefore, your order will be hand crafted and ready for shipment within 24-48 hours. If you do not receive an email with tracking information within 48 hours, please contact us. Please note, we do not ship or process orders on weekends or holidays.

 

Will I have to pay sales tax?

All orders shipped to California addresses are subject to sales tax of 9.75%. Orders to all other US states will not be subject to any sales tax.

For additional shipping details go here.

Returns & Exchanges

How do I return an Item?

 

We guarantee your fit and satisfaction 100%. Please see details on this page for complete return policy.

Fit and Sizing

 

How do I know what size will fit me best?

Every item has a corresponding size guide where you can view specific measurements. We also include any notable call-outs in the ‘details’ section of the product pages. If you have any other questions, please contact us directly and we will help you find your correct size.

Garment Care

 

How do I care for the items that I purchased?

Each style has care instructions on the garment. Please follow these instructions for garment care. If you have any questions regarding garment care, please contact us.